The TelcoICT Solution: Crafting a Resilient IT Infrastructure
We proposed and implemented strategic measures to overhaul VACSAL's IT framework. These measures aimed to enhance network performance, bolster cybersecurity, and streamline IT management processes.
Deploying SD-WAN and Managed Sophos
Telco ICT deployed a Software-Defined Wide Area Network (SD-WAN) solution to tackle the connectivity issues across all VACSAL sites. This provided a more reliable and efficient network infrastructure, capable of managing traffic intelligently and ensuring better internet connectivity.
Alongside SD-WAN, managed Sophos security appliances were installed at all sites, providing advanced threat protection and network security.
Enhanced Security Protocols
Understanding the critical need for robust cybersecurity, we implemented enhanced security protocols, including redundancy around data storage. Such an approach ensured that VACSAL's data was secure and readily available in case of any disruptions.
The cybersecurity enhancements included comprehensive threat detection and response systems to safeguard against potential attacks.
Modernising Device Management
As part of the IT overhaul, Telco ICT moved all VACSAL devices, including laptops and desktops, to Microsoft Intune. This centralised device management solution allowed for streamlined updates, security enforcement, and compliance across all devices.
The file server was also migrated to SharePoint, providing a more secure and accessible file management system.
Securing Microsoft 365
Improved security measures were implemented for Microsoft 365 to strengthen the IT environment further. This included advanced threat protection, data loss prevention, and secure access controls, ensuring that VACSAL's communication and collaboration tools were protected from cyber threats.
Improved End User Experience
By partnering with Telco ICT, VACSAL significantly improved the end-user experience. The IT team now had a reliable partner for escalations and co-management, ensuring that any IT issues were promptly addressed.
This partnership allowed VACSAL's internal IT team to focus on strategic initiatives, knowing that the day-to-day IT operations were in capable hands.
The Results: A Robust and Resilient IT Environment
The comprehensive IT solutions implemented by Telco ICT resulted in a more robust and resilient network for VACSAL. The improved internet connectivity and enhanced cybersecurity protocols created day-to-day efficiencies, allowing VACSAL to focus on its core mission of community empowerment.
Website Requirements
There were several requirements to deliver the best results for the new website:
- A fresh and modern design
- Improved layout and navigation for better accessibility
- Easy updates of information as required
- An events calendar
- Different access levels for team members to update specific areas (News, Events, HR/Careers, Photo uploads)
- Integration with Facebook posts
Crafting a Custom Solution
Telco ICT undertook an in-depth consultation process to fully understand VACSAL's needs and objectives. The result was a custom WordPress website designed and developed to meet all specified requirements. Spanning 110 pages, the new site featured a culturally relevant, modern design, easy navigation and functionality.
Streamlined Updates and Accessibility
The new website allowed VACSAL's team members to easily update content, ensuring that information remained current and relevant. The events calendar and various access levels for different team members streamlined the management of updates, while the integration with Facebook posts enhanced VACSAL's online engagement.
Client Satisfaction and Ongoing Support
Upon launching the new website, VACSAL requested only a few minor changes, reflecting their satisfaction with the outcome and the speed of delivery. Telco ICT's commitment to excellence and client satisfaction was evident in the positive feedback.
Secure Hosting and Continuous Improvement
To ensure the website's ongoing security and performance, TelcoICT provided secure hosting services. While VACSAL's internal IT team primarily manages the site, Telco ICT remains available for ongoing support and requirements, fostering a collaborative and supportive relationship.
A Partnership for Success
Significant improvements in IT infrastructure and digital infrastructure have addressed the critical IT challenges being faced. Creating a more secure and efficient environment has enabled VACSAL to focus on its mission confidently. The new website further helped VACSAL serve its community, reflecting the successful collaboration.
