Business phones system melbourne

GPS Electrical

Summary
GPS Electrical had goals to grow - and they needed an IT partner to help them scale safely and efficiently.

The technology overhaul that empowered GPS Electrical’s growth

How Telco ICT Group transformed data and communications for GPS Electrical, setting them on the path to success.

Like many businesses without a dedicated IT partner, GPS Electrical found themselves on the cusp of growth in 2019, with one thing holding them back: How could they scale their business with incompatible software and processes, no IT policies and no centralised asset registry?

GPS Electrical

The challenge:

While the GPS Team were experts in industrial electricity, it was becoming increasingly clear to Phil, CEO that they needed the help of a dedicated IT specialist.

Directors were spending hours on IT issues instead of making strategic decisions to empower growth. There were too many different software programs in use, risking data loss. Some of the 30-strong GPS Electrical employee team were sending emails via personal email addresses, leading to a lack of consistency, unsafe file sharing and unprofessional client communications.

The team was dealing with slow internet speed, and a legacy phone system was tying them down, leading to missed calls, messages, outside hours service calls and potential jobs. They were also using different credit cards for purchasing supplies, making accounting processing a nightmare.

Add to this a growing desire to relocate their offices and outsource the IT component to a trusted supplier, and GPS Electrical was in urgent need of help.

Telco ICT Group allowed GPS Electrical to focus on what they do best, while harnessing their own expertise in telco transformation.

  • PERSONAL EMAILS IN USE
  • DIRECTORS FIXING IT ISSUES
  • SAFE FILE SHARING IMPOSSIBLE
  • RISK OF DATA LOSS

The Telco ICT Group approach:

Telco ICT Group set their sights on empowering GPS Electrical through secure, scalable technology. If their goals for growth were going to become reality, a trusted system, strategy and approach was paramount.

To help scale their business, GPS Electrical needed a server-based environment to house Rockwell Automation software for issuing quotes. Telco ICT Group took to the task, allowing a streamlined approach for bringing in new business.

With the help of Telco ICT, every desk, laptop and employee was equipped with the Microsoft 365 suite of programs including Project and Visio, alongside SharePoint, a robust sharing system for files. At a time when hybrid working took the world by storm, this change made updating documents between the GPS Electrical office and employee’s homes secure and effortless.

An iPECS Ericsson-LG phone system was installed, a dream to use in comparison to the previous system. A windows server was implemented with 2019 for the business software, intune and multi-factor authentication. Telco ICT’s friendly team helped GPS Electrical establish email policies and group policies. Finally, Internet speed was supercharged with 200M/200M fibre, business NBN and 4G for business continuity.

This range of improvements empowered GPS Electrical with a roadmap to scale efficiently and grow their team to more than 150 employees – what a result!

With GPS Electrical firmly focused on growth and IT efficiencies for the future, Telco ICT Group then assisted with the exciting move to new office space to serve their growing employee and client base.

If GPS Electrical learned anything about scaling a business during a global pandemic, it was that having a dedicated IT partner was crucial, and with the right support, outstanding growth is possible.

We are so grateful to Telco ICT Group for their assistance. The team supported us through the entire process and made everything so easy! We could not run our growing business without Telco ICT Group as an IT partner.” Phil NAME, CEO, GPS Electrical.

Total value delivered by Telco ICT Group:

  • Outsourced IT department with a team of specialists on hand
  • Centralised point of contact
  • Fast response time to every IT request
  • More than five hours per week per person saved in dealing with IT matters
  • MICROSOFT 365, SHAREPOINT + CORRECTED
  • NBN AND 4G IMPLEMENTED
  • MULTI-FACTOR AUTHENTICATION INTRODUCED
  • MODERN PHONE SYSTEM AND WINDOWS SERVER

Our Trusted Partners

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Contact Us

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    Area of Interest


    Common Questions

    Do you outsource your work overseas?

    No. We use local teams only. That way we can respond more quickly to any problems that may occur. We want your tech running smoothly so you can focus on what you do best.

    Is your support 24 hours?

    Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

    Are your services customised for my business?

    Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

    Are your services expensive?

    No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

    What’s the next step?

    Simply book a chat with one of our experts. We’ll have a chat about exactly what you need and how we can help. If you like our approach then we’ll give you a fixed price quote and get everything up and running for you, fast!

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    5.0
    Based on 55 reviews
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