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Burra Foods

Summary

Frustrated by sluggish data transfers and patchy connections, Burra Foods knew their multi-provider network solution wasn't cutting it. Keeping teams communicating and data flowing freely were essential for ensuring the smooth running of the business. TelcoICT designed a comprehensive network upgrade, prioritising network redundancy and consistent connectivity across all sites.

From Patchy Connections to Peak Performance with TelcoICT

Victoria's Burra Foods, a name synonymous with the creamy goodness of top-notch dairy ingredients, faced a connectivity crisis. With over 150 employees spread across four locations, seamless communication was the glue that kept Burra Foods' team operating as a cohesive unit.

An assortment of different service providers made their network unreliable. Inconsistent performance and constant worries about network redundancy threatened to negatively impact their operation. That's when TelcoICT stepped in, ready to devise a solution to ensure smooth data flow and keep Burra Foods churning out dairy delights.

Burra Foods

The Challenge: Mixed Providers, Mixed Results

With over 150 employees across Victoria, seamless communication and data transfer were vital for efficient operations. However, their existing network infrastructure, cobbled together from a mix of providers, was proving to be a major bottleneck. This resulted in:

• Inconsistent Performance: Frequent connectivity issues plagued Burra Foods' network. Slow data transfer affected collaboration and file sharing between teams across locations. This constantly disrupted workflow impacted overall productivity.

• Downtime Disruptions: Network outages, a frequent occurrence due to the lack of redundancy, caused significant downtime. Critical business processes, such as inventory management and order `fulfilment, were often put on hold, impacting customer service and potentially leading to lost revenue.

These network shortcomings significantly hindered Burra Foods' ability to function at peak efficiency.

The TelcoICT Solution: Seamless Connectivity

Recognising the need for a reliable and resilient network infrastructure, Burra Foods engaged TelcoICT to design and implement a comprehensive solution.

We began the project by thoroughly assessing Burra Foods' existing network infrastructure. By evaluating the multiple connections, we identified the issues causing poor performance. By meticulously mapping the entire network's layout, we identified critical weak spots – areas begging for network reinforcement.

Standardised Connectivity Provider

We proposed a standardised network infrastructure across all four Burra Foods locations based on an in-depth analysis.

Selecting a single, reliable service provider that could offer consistent and high-quality connectivity across all locations ensured uniform service quality and simplified network management. The regularity of one connection ensured consistent performance and reliable connections throughout the organisation.

Implementing Network Redundancy

We designed a robust network architecture to address the redundancy concerns. Adding backup connections to the network helped prevent outages. Choosing one internet provider founded a more stable, comprehensive, and resilient solution.

Enhanced Performance and Resilience

The revamped network setup ensured uninterrupted operations through built-in redundancy and noticeably boosted performance. We introduced the following:

These allowed us to proactively spot and resolve potential issues before they could disrupt daily workflows.

With this more reliable and resilient network, Burra Foods saw significantly reduced connectivity problems, resulting in smoother and more efficient operations. The improved network performance allowed employees to do the following:

Tailored Support and Maintenance

In addition to the network infrastructure improvements, TelcoICT provides ongoing support and maintenance services to ensure Burra Foods' network's continued reliability and performance. Ongoing assistance includes:

Our dedicated support team worked closely with Burra Foods' ICT team to address any concerns promptly and implement necessary updates or enhancements.

The Results: A Pathway to Success

  1. Increased Efficiency:
    • Employees can focus more on their tasks with fewer interruptions and connectivity issues, boosting productivity.
    • Reliable, high-quality connections now seamlessly link Burra Foods' different locations, enabling the effortless flow of information for operational efficiency.
  2. Robust Network Resilience:
    • Network redundancy eliminates concerns about single points of failure.
    • With multiple data transmission pathways, backup connections are available for outages.
    • Downtime is minimised, which means continuous operation and prevents production delays or missed customer demands.
  3. Simplified Network Management:
    • Consolidating under a single provider simplifies network management.
    • Standardising the network reduces the complexity of dealing with multiple vendors.
    • This frees up Burra Foods' ICT team to concentrate on strategic initiatives like network optimisation and business growth support.
  4. Enhanced Employee Experience:
    • Improved network performance and reliability ensure employees can access critical applications and resources without interruptions.
    • With a reliable network, employees can now collaborate seamlessly and complete tasks efficiently, boosting morale.

Beyond Connectivity: Building a Foundation for Growth

TelcoICT's solution for Burra Foods is a prime example of how a tailored network infrastructure can transform business operations. The main pain points were inconsistent connections and a lack of backup. TelcoICT stepped in and delivered a network built to last.

Teaming up with TelcoICT gave them a dependable, efficient network. Now, Burra Foods can focus on what they do best – churning out delicious dairy treats – while their network keeps things running smoothly behind the scenes.

Contact us today to learn how we can help you move your business forward with reliable network solutions.

Our Trusted Partners

  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
  • Telco ICT Group
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    Common Questions

    Do you outsource your work overseas?

    No. We use local teams only. That way we can respond more quickly to any problems that may occur. We want your tech running smoothly so you can focus on what you do best.

    Is your support 24 hours?

    Yes. We have people available whenever you need us. We understand that your tech runs 24 hours, and you need it be working at all times.

    Are your services customised for my business?

    Yes. There is great off the shelf software. But we know one size never fits all. So anything we set up for you is designed to make your business run smoother and in the way you want it to.

    Are your services expensive?

    No. Reliable tech is the life blood of your business. We keep it running smoothly so your business can keep making money. All our services are fixed fees, so you never get any nasty surprises.

    What’s the next step?

    Simply book a chat with one of our experts. We’ll have a chat about exactly what you need and how we can help. If you like our approach then we’ll give you a fixed price quote and get everything up and running for you, fast!

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